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Frequently asked questions
FAQs
Tour Gifts: Give a memorable gift at the end of a prospective resident’s tour. While gift cards are easily forgotten, a tangible gift leaves a lasting first impression.Move-In Gifts: Present these on move-in day—or even better, during your one-week follow-up call to check how they are settling in. Building resident rapport on day one drives long-term renewals.
We recommend holding a 2-month supply in stock based on your property size:Tour Gifts: Plan for 20% of your total unit count per month (e.g., a 100-unit property needs ~40 tour gifts every 2 months).Move-In Gifts: Plan around a 35% average annual turnover (e.g., a 100-unit property needs ~6 move-in gifts every 2 months).Budgeting Rule of Thumb: On average, properties spend roughly $200 per month per 100 units.
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